Community ADR

Halting Hate: A Manual on How to Use the Interruption Model to Counter Hate-Motivated Violence

This manual is designed to assist governmental and non-governmental organizations in adapting the use of a proven approach of violence prevention, called the interruption model developed by Cure Violence, to address hate-motivated violence.  This model focuses on interrupting violence before it happens.

The Mediation Center in Tennessee
The Mediation Center offers an affordable opportunity for any individual or family struggling with conflict, either in or outside of court, whether they have an attorney, or are unrepresented, to meet and work with a professionally trained neutral to resolve their conflict, without enduring further time, expense and financial and emotional stress of proceeding forward in the court system. The AAA-ICDR Foundation funding enabled The Mediation Center in Tennessee to create this video highlighting the use and importance of community mediation.

Conflict Dialogue

Conflict Compass Program for Family Mental Health Conflicts
The Conflict Compass Program teaches conflict resolution skills to help people navigate family conflicts related to mental health situations. It emphasizes key conflict resolution values of choice, impartiality, and empowerment. The program is a project of the CUNY Dispute Resolution Center and MH Mediate, made possible with funding from the
AAA-ICDR Foundation.

CUNY Dispute Resolution Center of John Jay College and MH Mediate designed an innovative in-person and online conflict resolution program for supportive housing providers serving people with mental health problems, health conditions, and disabilities. The entire online toolkit, known as, Healthy Conflict Culture Program was launched at the August 16, 2019 kick-off event at John Jay College and allows for individual users to sign-up and create free accounts through the online platform. 

Harvard Negotiation and Mediation Clinical Program
Welcome to the first episode of a new podcast titled Thanks for Listening, from the Harvard Negotiation and Mediation Clinical Program funded by the AAA-ICDR Foundation. This podcast will spotlight efforts to bridge the political divide in the U.S. through dialogue and collaborative processes, profiling the important and often courageous work of individuals and organizations who are helping citizens engage with one another on challenging topics. This first episode looks at politics around the Thanksgiving table—the start of a long month of family gatherings and meals to celebrate the holidays.

Quotes from Ep 1, “Politics at the Thanksgiving Table”:
William Doherty, Ph.D., family therapist:  “And so what happens is, if we as a family get into these political discussions the level of reactivity goes up. The ability to be polite and diplomatic goes down and people send each other versions of this message, “How could you possibly hold that view? How could you possibly think the way you’re thinking?”  Which then creates reactivity in the other person, because we’re no longer talking about issues or politicians. We’re talking about, it’s intolerable for me that you are so different from me. At a family systems level, that’s what’s going on. And so what a lot of people do then, families, is just avoid it. Stay away, and then it’s the elephant in the room.

Joan Blades, of Living Room Conversations:  “This polarization has been incredibly painful to people not only politically but personally. You know, the number of people I’ve seen with tears in their eyes because of relationships lost or injured by partisanship. It’s hard, it’s sad. . . .We kind of forget how powerful listening is. This is not about persuading people. There’s a kind of a perverse thing is when you try to persuade people it’s not very effective honestly. But when you really listen to people, it softens our boundaries. We start to care about what each other care about and then sometimes people actually change a little bit.

The second episode of the podcast is now available. What would happen if people learned to flex their “dialogue muscles” at a very young age? What if, before developing a lot of disconnecting conversational habits, we developed the ones that allow us to engage constructively and effectively with others, even those with whom we disagree? In Episode 2 of Thanks for Listening we’ll be talking about—and to!—teenagers who are discovering how to engage with the skills that bridge divides at a time when they are still developing their identities and shaping the way they interact with the world. We hear from Harvard Graduate School of Education’s Gretchen Brion-Meisels about adolescent brain development, how adolescents are influenced, and how they are uniquely suited to the work of dialogue. And we are excited to host Coutia, Huy, and Jacob in studio—three amazing teens who participated in an experiment called The “Can We?” Project—along with “Can We?” project co-creator and facilitator Deb Bicknell. Our guests show us exactly what is possible when we ask a simple question: “can we?”

Quotes from Ep 2, “Youth, Dialogue, and the Can We? Project”:
Gretchen Brion-Meisels: “. . . . adolescence is this unique period of time where folks have the analytic capacity to think in abstract ways about the world and to critique the ways in which the world is organized but they haven’t been so socialized by the world that they don’t see some of those things anymore. So adults often become so used to the way the world is organized that they don’t see the organizing structures anymore and it’s harder for them to identify or believe that it matters if they critique those structures. Adolescents really believe because they have this gift of youth that what they do can change things. In many contexts, not always, but often, and they also have this amazing ability to see the world with a fresh set of eyes and a way that provides as really important insight into what we might be doing wrong.”

Coutia (one of the teens from The “Can We?” Project): “But sitting there I realized that if you yell at someone and you keep telling them the same thing over and over again, it’s not going to change anything. And I think that was the moment when I was like, this conversation isn’t going anywhere. It’s not going to help me learn. It’s not going to help anybody else in the room learn. So how can we do this better? How can we change this so that every single person in here leaves learning something new?  I gained a lot of skills of how to articulate myself, on how to stand up for myself, and also how to know when to leave a conversation. Also, that the point of going into a dialogue or a conversation is not to change the other person’s mind but to kind of gain their perspective and listen to them so that they take the time to listen to you. And I think that is just something I’m going to take with me everywhere I go for the rest of my life.”

The third episode of the podcast is now available: Rebuilding after crisis: Community conversations in Falcon Heights, Minnesota. On July 6, 2016, Philando Castile was shot and killed by a police officer during a traffic stop in Falcon Heights, Minnesota. In the weeks and months that followed, systemic issues that had been present below the surface in Falcon Heights and surrounding cities erupted into the open. The atmosphere was one of rage, pain, resentment, and distrust. In some ways, this was an unlikely setting for constructive dialogue that had any chance of rebuilding the community.

And yet, that is the story that we hear in Episode 3 of Thanks for Listening. We meet John Thompson, Philando’s close friend, who talks about his own activism after the shooting, and what happened when he became involved in a series of facilitated conversations that brought together citizens, activists, city leaders, and police officers. We also hear from Sharon Press, who pulls back the curtain on these conversations and explains how she, and several colleagues, went about the hard work of organizing them in order to create opportunities for healing. Almost three years to the day after Philando was shot, John and Sharon reflect on their personal journeys, their unexpected friendship with one another, and how their communities have changed.

Quotes from Ep 3, “Rebuilding after crisis: Community conversations in Falcon Heights, Minnesota”:
John Thompson on his experience at his first community conversation, after being a self-described “shut it down” activist in the days and weeks after Castile’s death: “So I wound up sitting with the mayor of Falcon Heights, Peter Lindstrom. . . . And the mayor starts talking and then he starts crying. And he said, “I don’t know what the eff to do. I've never had anybody murdered in my backyard. . . .” And he was actually like, not scared for the first time.  We scared him a lot, so he kind of shelled up when we showed to the city council meetings. But now I'm sitting across the table from this guy who's not the mayor. He's like somebody's dad. He's someone who I could see at Popeye’s buying a rotisserie chicken. Like he's not or he's not the manager of this city. He's actually like telling me, "John, I have no idea what to do. But I'm here with the community because I have things I want to see done. You have things you want to see done. We're going to do it together." And when he said that, I'm like, ok. It was like an eye opener.

Ep. 3 - Sharon Press, on organizing the Falcon Heights community conversations: It wasn't a challenge to get people because there were lots of people in Falcon Heights who were hungry for a conversation and were desperate to try to figure out what could be done. . . . [T]he challenge was really getting a diverse group of people there because that's ultimately what everyone wanted. They didn't want to just have an echo chamber conversation. . . .  So one of the one of the things that was most encouraging about it was that that people changed in terms of their sort of their emotional state of when they started the conversations and how they left. . . . [S]pecifically, participants reported feeling more optimistic and trusting and less cynical sad and angry after having participated in their conversations.”

What people are saying about the podcast.

“I love this new podcast!! Really engaging and much needed in today’s world.”
“A fun podcast full of helpful tips that will enable me to survive Thanksgiving with my in-laws!”
“Fantastic new podcast! Super relevant, engaging, and professionally produced. Congrats and keep going!”
“We absolutely love this podcast and have already included it in our #ListenFirstFriday newsletter for tomorrow!”

The Ohio State University Foundation
AAA-ICDR Foundation funding enabled Divided Community Project's Community Resiliency Initiative to develop five case studies that describe local dispute-planning initiatives that address controversies and confrontations that divide communities.

Diversity in ADR

ArbitralWomen Diversity ToolkitTM
The ArbitralWomen Diversity Toolkit offers a unique training programme designed to help men and women see the role played by biases and explore ways to address and overcome bias.


Association for Conflict Resolution Elder Justice Initiative on Eldercaring Coordination
The ACR Elder Justice Initiative on Eldercaring Coordination (“Eldercaring Coordination Initiative”) commemorates the work of the Task Forces on Eldercaring Coordination with this three-year report of the progress made since the Eldercaring Coordination Guidelines were approved and adopted in 2015. The purpose of this document is to remind the organizations who joined together to develop eldercaring coordination of their initial contribution and chart the substantive developments since the Eldercaring Coordination Initiative began. See also the Elder Justice Initiative on Eldercaring Coordination
AAA-ICDR Foundation 2018 Highlights Report


Consensus Building Institute - Brokering Agreements in Tough Natural Resources Disputes
This video demonstrates how professional facilitation can help diverse stakeholders manage challenges, conflicts, and complexity related to natural resource problems. It was developed by CBI with support from a grant from the American Arbitration Association and the International Centre for Dispute Resolution (AAA-ICDR) Foundation.

Environmental Advocates of New York - Advocacy Training Toolkit
A Citizen's Guide to Responding to Contaminated Drinking Water
by Environmental Advocates of New York
This toolkit will focus on the threat of water pollution across New York - providing background on how our water is regulated and what chemicals are of particular concern, drawing from examples of current water contamination crises across the state. The toolkit will offer advice for people interested in taking action on community organizing, raising visibility on a specific issue, and contacting elected officials and government agencies. This toolkit was underwritten by a gift from the AAA-ICDR Foundation.

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